This privacy policy (“Privacy Policy”) sets forth our commitment to respect your online privacy and recognize your need for appropriate protection and management of any Personal Information (as defined below) you share with us. The Privacy Policy applies to our services available under the domain www.skydiagnostics.in (hereinafter referred to as the “Website”). By visiting the Website you agree to be bound by the terms and conditions of this Privacy Policy.
IF YOU DO NOT AGREE PLEASE DO NOT USE OR ACCESS THE WEBSITE.
The words “you” or “your” or “User” or “Customer” as used herein, refer to all individuals and/or entities accessing or using the Website for any reason. The words “we” or “us” or “our” or the “Company” as used herein, refer to Sky Diagnostics and/or any permitted assignees.
This Privacy Policy describes the information, as part of the normal operation of our services, we collect from you and what may happen to that information.
By accepting the Privacy Policy and the Terms of Use, which prescribes terms and conditions for use of Website or availing services, you expressly consent to our use, process and disclosure of your Personal Information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and is subject to Terms of Use and the terms not defined here, have their meanings ascribed to them in the Terms of Use. This Privacy Policy and the Terms of Use are effective upon your visit to our Website. We encourage you to read the terms of the Privacy Policy and the Terms of Use in their entirety before you use the Website.
1. Your Privacy – Our Commitment
For the purposes of this Privacy Policy, the term “Personal Information” shall mean any information that may be used to identify you including, but not limited to, (i) First and last name with salutation, (ii) Age, (iii) Correspondence address and an email address or other Contact Information, (iv) Physical, Physiological and Mental Health Condition (v) Sexual Orientation (vi) Medical Records and History (vii) Biometric Information (the amount of information you choose to keep confidential is entirely up to your discretion; you may enter as much or as little information as you choose, except for the information which is mandatorily required). The information essentially required for conducting the test may be gathered at the time when the patient gets registered at any authorized centre of the Company.
2. What information do we collect?
When you use our Website, we collect and store your Personal Information. Our primary goal in doing so is to provide a safe, efficient and customized experience to our Users. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. Importantly, we only collect Personal Information about you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any Personal Information about yourself. To fully use our Website, you will need to register using our online registration form, where you may be required to provide us with your contact and identity information and other Personal Information as indicated on the forms throughout the Website and complete the Registration Process. Once you give us your Personal Information, and initiate Registration Process, you are not anonymous to us. Where possible, we indicate which fields are mandatorily required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website, unless we require it so.
We may automatically track certain information about you based upon your behaviour on our Website. You agree that we may use such information to do internal research on our Users’ demographics and medical history to better understand, protect and serve our Users. This information is compiled and analysed on an aggregated basis. This information may include, but is not limited to, the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your Internet Protocol (“IP”) address.
We use data collection devices such as “cookies” on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.
For more details, please refer to our Cookie Policy
You agree that if you or any third party shares correspondences with us in any electronic form such as emails, letters etc., containing your Personal Information, we may collect or store the same, as part of your query/query resolution or for the purposes as mentioned in Clause 3 or 4 below.
You agree that we may collect your IP address as a visitor to our website. An IP address is a number that is automatically assigned to your computer when you use the internet. We use IP addresses to help diagnose problems with our server, administer our Website, analyse trends, track users’ movement, gather broad demographic information for aggregate use for us to improve the Website, and deliver customized, personalized content.
3. Use of your Personal Information
You agree that we may use your Personal Information to facilitate the services you request. You agree that we may use your Personal Information and other information we obtain on the Website or at the time of patient registration to: enable detailed examination of the medical tests conducted, inform you about online and offline offers, products, services, password retrieval and updates; customize your experience; enforce Terms of Use; and as otherwise described to you at the time of collection.
You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Website’s content and service offerings, and customize the Website’s content, layout, and services. These uses improve the Website and better tailor it to meet your needs, so as to provide you with an efficient, safe and customized experience while using the Website.
You agree that we may use your Personal Information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, services offerings, and communications relevant to your use of the Website. By accepting the Terms of Use and the Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to unsubscribe / opt out of the receipt of these communications in your profile. You may make changes to your profile at any time.
4. Disclosure of your Personal Information
You agree and confirm that we do not rent, sell, or share Personal Information about you with other people (save with your consent) or non-affiliated companies except to provide products or services under the Terms of Use or this Privacy Policy, or under the following circumstances:
- to provide the Personal Information to physicians and other authorized health care professionals who need to access your report for your proper diagnosis;
- to insurance companies, hospitals, physicians or third parties with our billing department for payment purpose;
- to support our healthcare operations, such as performing quality checks on your testing, for teaching purposes, or for developing normal reference ranges for the tests we perform;
- to respond to summons, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
- to health department or any other Government body as and when required by them for collecting or processing health information of the state/country;
- from time to time, to reveal general statistical information about our Website and visitors, such as number of visitors, number and type of services purchased, etc.
Further, you agree that we may share your Personal Information for the following categories of activities from time-to-time:
- When you enter Personal Information on any form of an advertiser, such information is simultaneously collected by the Website and the advertiser. The Personal Information is used by Website in accordance with the terms of this Privacy Policy and is used by the advertiser as per the advertiser’s prevalent privacy policies. Because we do not control the privacy practices of these advertisers, you should evaluate their practices before deciding to provide the said information.
- Website may also aggregate (gather up data across all accounts) Personal Information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes.
- Posting to public areas of the website: Please remember that if you post any of your Personal Information in public areas of the Website such as in online forums or chat rooms, or in the Website’s searchable database, such information may be collected and used by others over whom we have no control. We are not responsible for the use of information by third parties based on information you post or otherwise make available in public areas of the Website.
5. Access or change your Personal Information
You may review, correct, update or change your account information at any time. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Information. If you have registered your profile on the Website, your ID and Password are required to access your Account. Your Personal Information shall be retained till such time as is required for the purpose or required under applicable law, whichever is later.
6. Information security
The Company has implemented appropriate security practices and standards and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected with the nature of business. Further, the Company takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data and restricts access to your personal data to the Company’s employees who need to have that information in order to fulfill your request or supply our services.
7. Other websites
Our Website may contain links to other websites. Please note that when you click on one of these links, you are entering another website over which the Website has no control and will bear no responsibility. Often these websites require you to enter your Personal Information. We encourage you to read the privacy statements on all such websites as their policies may differ from ours. You agree that we shall not be liable for any breach of your privacy of Personal Information or loss incurred by your use of these websites.
8. Changes to this Privacy Policy
We reserve the right to update, change or modify this Privacy Policy at any time. The amendment to this Privacy Policy shall come to effect from the time of such update, change or modification and the same will be published on this Website. We encourage you to continuously review our Privacy Policy.
9. Disclaimer
The Company does not access, store or keep credit card data. All credit card transactions happen using Secure Server Software (SSL) for 128 bit encryption through third-party gateways and the Company plays no role in the transaction, except for directing the customers to gateways or the relevant webpage. Accordingly, the Company shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information or any other information collected by the gateways or such websites.
The Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Personal Information concerning the User’s account and / or information relating to or regarding online transactions using credit cards / debit cards / PhonePe / PayTM / netbanking and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used on such third-party gateways.
10. Governing law and Dispute Resolution
This Privacy Policy and Terms of Use shall be governed by and constructed in accordance with the laws of India only without reference to conflict of laws principles and disputes arising in relation hereto and shall be subject to the exclusive jurisdiction of the competent courts of New Delhi, India.
11. Assignability
The Company may assign any of its responsibilities/obligations to any other person without notice to the User, at its sole discretion. However, you shall not assign, sub-license or otherwise transfer any of your rights under this Privacy Policy to any other party, unless a written consent is taken from the Company.
12. Use of cookies and IP tracking
We may further employ cookie technology to allow Users to move more quickly through our Site. Cookies are small text files a website can use to recognize repeat users and facilitate the User’s ongoing access to and use of the Site. Generally, cookies do not come onto a user’s system nor do they pose a threat to a user’s file. We cannot control the use of cookies by advertisers or third party hosting data for us. In case a User does not want information collected through the use cookies, most browsers allow the user to deny or accept the cookies feature.
House of Diagnostics can thus detect and use your domain name or IP address for internal administration of the website, internal traffic monitoring and capacity purposes only.
13. Registration
To use certain features of this website, you must register on our website and agree to render accurate information when asked. If applying for the discount or any membership, you explicitly agree to our Terms of Use.
14. Contacting the Website
If you have any questions about this Privacy Policy, the privacy practices of this Website, or if you want to exercise any of the rights that you are given under this Privacy Policy, you can contact the Grievance Officer at 011-43011300 / info@skydiagnostics.in.
The details of the Grievance Officer may be changed by us from time to time by updating this Privacy Policy.
Refund & Cancellation Policy
Sky Diagnostics shall refund any amount deposited for the services in case tests are not performed/canceled within 24 hours of the booking date. We will credit the amount within the 15 days via RTGS / NEFT / Cheque or the payment gateway.